• S+S Regeltechnik GmbH
    Thurn-und-Taxis-Str. 22
    90411 Nürnberg / Germany

    Phone: +49 911 51947 0
    E-Mail: mail@SplusS.de

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FAQ

Questions about orders

When is my order confirmed?

The order is accepted and confirmed by us as soon as you receive an order confirmation from us.

Do you give project discounts for large order quantities or projects?

For each inquiry, we check whether and to what extent we can grant a discount. This depends on many factors and cannot be generalized.

When will my order be delivered or shipped?

Our order confirmations always state the week in which the goods will be dispatched. E.g. dispatch date: week 12

How do I handle complaints?

If you have a complaint about one of our products within the warranty period, please send us an e-mail so that we can record the process promptly. You will then receive a 'REKL-Dxxxxx' number from our team. Please use this reference to return the goods to our warehouse (Thurn-und-Taxis-Str. 22, 90411 Nuremberg). Further details can be found in our warranty conditions.

How are printing & varnishing costs calculated?

The costs consist of two parts: 1. set-up costs (fixed price) and 2. printing/painting costs per unit. If applicable, the specified discount is deducted from the printing/painting costs.
Example: 25 devices are to be painted in RAL 9005.
Set-up costs: € 167.28 (fixed price)
Painting costs: € 16.11 x 25 less 10% discount
You can find more information on the individual prices for painting and printing costs in our catalog.

Questions about connection & wiring

What is the difference between a 2-wire and a 3-wire connection (e.g. for PREMASGARD 21xx and 11xx pressure transmitters)?

With a 2-wire connection, only two cables (24V and output) need to be connected to put the device into operation. With a 3-wire connection, GND must also be connected to ensure that the device functions correctly.

I need a 3-wire connection for passive devices. Which device version is required for this?

One version with 4-wire connection. All S+S sensor devices can optionally (if not standard) be ordered as a 4-wire version. If only three conductors are required, the fourth is simply left open (not connected). The device will still function without any problems.

Humidity

What is the difference between absolute and relative humidity?

Humidity is the amount of water vapor in the air. As the temperature rises, the air can absorb more water vapor. Therefore, the maximum possible or absolute humidity in warm air or at summer temperatures is greater than in cold air or at winter temperatures. Absolute humidity is given in grams of water vapor per cubic meter of air (g/m³). Relative humidity (r.H.), on the other hand, refers to the percentage of actual water vapor in the air compared to the maximum possible value.

Our multifunctional sensor devices in the HYGRASGARD product range, which are equipped with humidity and temperature sensors, can calculate further output variables from the measured relative humidity, such as dew point, mixing ratio and enthalpy.

What is the dew point?

Air can absorb more moisture with increasing temperature. The degree of saturation is expressed as a percentage, see relative humidity. When the air cools down, its relative humidity increases until it reaches its absolute absorption capacity of 100 percent water vapor or the dew point. As the air cools further, excess water vapor is produced, which condenses as dew or condensation.

HYGRASREG dew point monitors detect when the dew point is reached. In conjunction with heating or ventilation devices, this prevents condensation on the surfaces of cooling ceilings, pipes, etc. Our multifunctional HYGRASGARD sensor devices with humidity and temperature sensors calculate the dew point from the detected relative humidity and temperature of the air.

What does prodynamic transverse convection mean?

Conventional dew point sensors measure the condensation caused by condensing moisture on a boundary surface, such as pipes, heat exchangers or concrete ceilings, using a humidity sensor arranged in a channel along the boundary surface. However, this is not sufficient to prevent condensation. With the principle of prodynamic cross convection patented by S+S, the humidity sensor is also surrounded by a cross flow of ambient air that enters through an opening at right angles to the duct. This makes it possible to promptly and dynamically detect the risk of condensation, which would occur if the dew point on the boundary surface were not reached. In this way, a fan can be switched on via a connected control system to dry the condensing moisture.

The HYGRASREG dew point monitors from S+S all work according to the principle of prodynamic cross convection.

What is the enthalpy of moist air?

Enthalpy is the heat content of humid air that results from the heat content of the dry part of the air and the heat content of the water vapor contained in the air. The enthalpy provides information about the possible heat release of a system and is measured in kJ/kg. In room temperature control, it is considered a parameter for a comfortable climate.

Our multifunctional HYGRASGARD with humidity and temperature sensors calculate the enthalpy from the recorded relative humidity and temperature of the air.

What is the mixing ratio of the air?

The mixing ratio is the independent quotient of the mass of water vapor to the mass of water vapor-free air in a volume. It is measured in g/kg and is an important parameter for controlling heating, ventilation, cooling and air conditioning systems.
Our multifunctional HYGRASGARD sensor devices with humidity and temperature sensors calculate the mixing ratio from the recorded relative humidity and temperature of the air.

Temperature

Why do passive temperature sensors have deviations?

As non-active measuring elements, passive temperature sensors do not automatically output a current or voltage signal that corresponds to the detected temperature. Instead, connected control or regulating devices can call up the electrical resistance value of the measuring element. However, this is not only affected by the temperature, but also by the resistance of the connecting cable and the contacts. With some sensor types, such as PT100, this can have a considerable influence on the measuring accuracy.

In order to compensate for the deviations caused by the lead and contact resistance, this must be subtracted from the measured value either manually or by the control device in the case of our passive THERMASGARD devices. In the case of our active THERMASGARD sensors, the line compensation is carried out internally via the circuit.

What does indoor climate mean, and can the well-being or 'feel-good climate' in rooms be measured?

The indoor climate depends on several measurable variables, such as temperature and humidity, pollutant content (VOC, CO2, particulate matter), lighting (light temperature) and noise, which can be specifically influenced and regulated. However, the measured values of these variables at which an individual feels comfortable vary greatly from person to person and also depend on physical activity, current health and the time of day and year.

Controlled ventilation is the key to a healthy indoor climate with sufficient heat, humidity and the lowest possible level of pollutants. Multifunctional AERASGARD air quality sensors control these parameters and enable controlled air conditioning that is adapted to the subjective well-being. PHOTASGARD brightness and KINASGARD motion sensors can contribute to a feel-good climate with controlled lighting and shading.

Print

What does differential pressure mean?

The difference between two pressures is referred to as the pressure difference. Pressure transducers that output this difference as a measured variable or differential pressure must therefore measure two different pressures. Differential pressure measurement is used, for example, in filter monitoring or for determining volume flow.

PREMASGARD pressure transducers from S+S can measure both relative and absolute pressures as well as differential pressures. A piezoresistive measuring element ensures maximum precision.

What is piezoresistivity and what advantages does it offer in pressure transducer sensor technology?

Piezoresistive measuring elements utilize the interaction discovered by the Curie brothers between the electrical voltage in a solid and the mechanical pressure exerted on this solid. The term is derived from the ancient Greek word 'piezein' (to squeeze, compress). The piezoresistive effect describes the change in electrical resistance caused by pressure and enables very precise pressure measurement.

The PREMASGARD pressure transducers from S+S all work with a piezoresistive measuring element.

Air quality

What does VOC mean, what are mixed gases?

Volatile organic compounds (VOCs) or mixed gases are volatile organic compounds that evaporate easily and can have a significant impact on people's health and well-being. Known syndromes range from fatigue and headaches to eye irritation and dizziness. In contrast to the CO2 content in indoor air, most VOCs can be perceived by humans through their odor, although even 'pleasant' smelling VOCs can be potentially hazardous to health. Typical sources of VOCs include floor coverings and wall coverings, paints and adhesives, furniture and office equipment, but also plants, cleaning agents and perfumes.

Our AERASGARD air quality sensors measure the VOC content in indoor air using a measuring element that reacts to VOC molecules on its surface and has very low sensitivity to potentially disruptive influences such as temperature and humidity. The VOC load of the room air is output as a measured value for the room climate as a percentage. It is recommended to ventilate the room if the VOC level exceeds 60 %.

What is the purpose of CO2 measurement in buildings?

Carbon (carbon) dioxide (CO2) is a colorless and odorless gaseous compound of carbon and oxygen and is present in natural air at a concentration of around 0.04 percent (400 ppm). CO2 is released both when carbon-containing materials are burned and when we exhale. If the proportion of CO2 in indoor air is too high, both well-being and the ability to concentrate decrease. The CO2 content is also regarded as a surrogate indicator for the proportion of potentially virus-laden aerosols in rooms. Measuring the CO2 value therefore serves as a basis for a timely supply of fresh air to prevent these risks. The recommended threshold value for ventilation is 1000 ppm.
AERASGARD air quality sensors for CO2 work with a non-dispersive infrared sensor that uses the attenuating property of CO2 for light in the wavelength range of 4.26 µm to determine the CO2 concentration, see NDIR technology.

How does non-dispersive infrared (NDIR) technology work in CO2 measurement?

NDIR sensors for CO2 consist of a measuring system with a light source, a measuring path and a receiver with a filter. The filter is calibrated so that it only transmits light in the wavelength range of 4.26 µm, which in turn is typically attenuated by CO2 molecules along the measuring path. The sensor determines this attenuation and converts it into ppm CO2.

All AERASGARD air quality sensors for CO2 from S+S are equipped with a long-life NDIR sensor that automatically recalibrates itself at regular intervals to the basic value of 400 ppm (normal CO2 content in the outside air). They detect the CO2 concentration in the room air up to values of 3000 to 5000 ppm.

Why can my CO2 sensor not detect mixed gases (VOC) and my VOC sensor cannot detect CO2?

Since an NDIR sensor for CO2 selectively measures only the attenuation of light by CO2 molecules, it cannot detect VOC molecules. CO2 is an inorganic compound. A VOC sensor, on the other hand, only reacts to organic mixed gases and therefore does not detect CO2 molecules.

However, both values - the CO2 and VOC content - are usually decisive for a comfortable indoor climate. Approaches to converting or deriving the two values from each other have proven unsuitable in practice and are considered irritating. The AERASGARD range of air quality sensors from S+S therefore includes several multifunctional devices that are equipped with both an NDIR sensor for CO2 and a VOC sensor.

What is particulate matter?

Dust is classified into standardized particle sizes as coarse, fine and ultrafine dust. Particulate matter (PM) is inhalable dust with an aerodynamic particle diameter of less than 10 µm. The international designation PM10 has become established for this. Respirable particulate matter is present from 2.5 µm or lower (PM2.5), and ultrafine particulate matter from 0.1 µm or lower.

Indoor particulate matter is produced by oil and wood heating systems, tobacco smoke and asbestos, filterless vacuum cleaners and toner for photocopiers or laser printers, as well as by fungal spores and plants. It can cause acute and chronic cardiovascular, cancer and respiratory diseases. A maximum 24-hour average value of 50 µg/m³ is prescribed for outdoor air in the European Union. Indoors, however, the values are often many times higher.

Several AERASGARD air quality sensors also have a fine dust sensor in order to incorporate fine dust pollution into the regulation of a controlled indoor climate that is as healthy as possible.

Networking

When do I need a Modbus-capable and when do I need an EtherCAT-capable sensor?

Both Modbus RTU and EtherCAT enable serial communication between networkable devices. Modbus has become particularly popular in intelligent building automation, as it is based exclusively on open standards. When operated on the RS485 port, Modbus allows up to 32 participants and transmission speeds of up to 115200 baud. At 19200 baud, cable lengths of up to 1000 m are possible.

EtherCAT is a particularly fast fieldbus system in which the data packets transmitted via Ethernet (TCP/IP) are no longer received and evaluated or forwarded by each individual participant. Instead, the devices extract the data intended for them or insert data as they pass through. This enables extremely short cycle times of ≤ 100 µs for real-time applications. Theoretically, up to 65535 devices can be operated on EtherCAT at data rates of 100 MBaud and higher. EtherCAT P also reduces the cabling and wiring effort, as data and power flow via a single, common cable. The system has proven itself in industrial plants in particular.

S+S offers a growing number of multifunctional sensor devices in Modbus and EtherCAT P versions for temperature, humidity, air quality and pressure.

What is the baud rate for bus-compatible sensors?

The baud rate (Bd) is the transmission speed of bits per second in data traffic. For communication, the baud rate of the participants on the bus must be set to the same value. Higher baud rates are often desired, but are more susceptible to interference.

With our Modbus-capable devices, the baud rate can be set up to 38400 Bd via DIP switches. With EtherCAT P-capable sensor devices from S+S, the bus parameters are specified by the bus master.

What is parity for bus-compatible sensors?

Collapsible row contentIn data transmission, parity refers to the even or odd number of 1 data bits in a data byte, including the parity bit (EVEN = even, ODD = odd number). The parity must be set the same for all bus participants. In this way, individual bit errors in transmitted telegrams can be detected.

With our Modbus-capable devices, the parity can be set via a DIP switch. With EtherCAT P-capable sensor devices from S+S, the bus parameters are specified by the bus master.

Motion and presence detectors

How do motion and presence detectors work?

In the dark, animals or people who are not moving are usually not recognizable, but can be detected with infrared vision devices as they emit heat. However, the purpose of motion and presence detectors in buildings is primarily to detect people who are moving, for example to regulate the heating or lighting depending on the room occupancy. The same applies to the monitoring of protection and security zones, courtyards and parking lots.

Our KINASGARD motion sensors have a highly sensitive infrared sensor that reliably detects even the smallest movements at a distance of 10 meters.